Help Center

RETURNS (VEST)

If you think there may be a defect with any of the products you purchased from us, please contact us for store credit or an exchange of the product. FT Armory will accept requests for store credit or exchanges on all products, excluding medical and level IV body armor, within 30 days of delivery. Refunds will not be issued for products that were delivered as described on our website.

Once the request is submitted, a customer service agent will review the request and send a return label via email. If you prefer a return label be mailed to you, please let us know in advance. Include the return information sheet inside your package and follow the return instructions page which will be provided with the return label.

After the product arrives , it will be inspected, and your request will be processed. You will receive your store credit Within 3-5 business days of arrival at our facility, you will either receive your store credit or the exchange items will ship out as soon as their posted lead times, if any, will allow.

Sales of promotional, seasonal, discontinued, and clearance items, as well as e-gift cards are all final and cannot be returned or exchanged.

Return Instructions

Note: If a claim was not submitted via web, email, or by phone, the return will not be valid for store credit or exchange. Please make sure to contact us in advance to ensure the most timely and appropriate response.

CANCELLING ORDERS

Orders are packaged anywhere from 1 minute to a few hours after your order is placed, then they are stacked with dozens and sometimes hundreds of other orders. Even if you have not received a shipping confirmation email, sometimes it is still physically impossible to cancel or intercept an order.

Returns for free shipping orders. In addition to a 15% restocking fee, your refund will be less our cost for shipping the original order, unless waived due to an error on our part in fulfilling your original order properly.

You must have our authorization to return an order. Do not send us anything without authorization.

All returns are subject to inspection or testing at our facility. If we deem the product to be satisfactory and as advertised, the total refund could be less a 35% restocking fee.

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SHIPPING

Shipping will only be insured if the total value of the order is $250 or more.

We will add signature confirmation for free IF you leave a note in the order comment box during checkout. However, orders valued at $300 or more, will automatically be shipped requiring signature confirmation

We will not be held financially responsible for packages that are stolen from your doorstep or any other personal or work premises. If this is a concern, please opt for signature confirmation.

Insurance does NOT cover packages that are stolen after they have been delivered.

If shipping insurance is not selected, then FT Armory will NOT be held financially responsible for packages that are lost or stolen during transit.

Shipping

FT Armory normally ships using USPS. We will use FedEx/UPS in some cases if the order are being ship directly from our vendors. We will select shipping provider on size, contents & value of the product being shipped at our own discretion.

Orders are generally shipped between 3-5 business day standard air mail, priority mail. In some cases, shipping time might be delayed from 7-10 days during holidays, sale promos and days following a gun shows. You should receive a tracking number to your registered email. If your order is not received after receiving the tracking# within 10-14 days, please email us.

Depending on the value and type of the product being shipped, a signature may be required to receive the product. A tracking number will be provided by email on all orders. Please note that USPS tracking is very limited and may not show the progress of the shipment until delivered. Even if nothing is updated in the system, the package is usually on its way to you.

FT Armory ships to all 50 states in the US unless your state prohibits sales of items.

Please note: Insurance is not included. To purchase insurance for your package or to expedite your shipping, you must notify us by phone after the order is placed. Additional shipping charges may be applied.

Lost / Stolen Package

FT Armory provides a tracking number upon order processing. If you do not receive a tracking number by email, please email us as soon as possible.

FT Armory currently does not ship to APO.

FT Armory does not ship international orders

RETURNS

YOU NEED AUTHORIZATION FROM US TO SEND A PRODUCT BACK. INBOUND SHIPMENTS WITHOUT PRIOR AUTHORIZATION WILL BE REFUSED

Used items will not be accepted for return, unless we hold the warranty and there is a discrepancy with the product.

Any newly manufactured item should be returned to the manufacturer for exchange.In most cases, the manufacturer carries the warranty on these parts and needs to be replaced by the factory so as not to void that warranty. When in doubt, please contact the manufacturer first to make arrangements for the return. If the manufacturer is not being cooperative, please let us know and we will hold them accountable and help facilitate the return.

All returns must be requested within 5 days of receiving your order. Please take the time to inspect your item within 5 days of receipt. Returns made after 5 days will be refused, unless we give you special authorization.

Damaged shipments or missing items. If you receive a damaged shipment and/or your order is missing item(s), you will need to contact us within 4 business days of receipt. You will also need to keep ALL of the packaging, invoices and products and provide us with pictures upon request. Once all of the information is relayed to us, we will reimburse you or send a replacement while we wait on the insurance funds from the carrier. If the above directions are not followed, then you will only be reimbursed if and when the carrier approves the insurance claim and we are reimbursed.

All authorized refunds will be less a 15% fee for various expenses and labor, unless waived due to an error on our part in fulfilling your original order properly. A 4% fee will be applied to canceled orders that have not yet shipped. Why? Because your credit card is charged the instant that you click the submit button and we are charged 4% by our merchant processor.

Cancelling orders